Overview
How Refunds Are Handled
At NorthFusion Technologies, we are committed to delivering professional IT solutions and responsive customer support. Because our services may include consultation, implementation, support time, and custom business technology work, refund eligibility depends on the nature of the service provided and the stage of delivery at the time of the request.
If you believe a billing error has occurred or you are dissatisfied with a service, please contact us promptly so we can review the matter. Approved refunds, when applicable, are generally processed using the original payment method within a reasonable timeframe after confirmation.
Key Terms
Important Refund Conditions
Effective Date: July 10, 2026
NorthFusion Technologies provides digital technology services only and does not sell physical products, hardware, or items requiring shipping.
1. Services Covered :
This policy applies to website development, software development, IT support, managed IT services, cybersecurity, cloud services, consulting, maintenance, and related digital services.
2. Deposits :
Project deposits reserve development time and resources and are non-refundable once work has commenced.
3. Website Development :
Because each website is custom-built, refunds are generally unavailable after planning, design, development, or approved work has begun.
4. Custom Software Development :
Payments for completed work and completed milestones are non-refundable. Deliverables are released after full payment unless otherwise agreed.
5. IT Support :
Fees for services already performed are non-refundable. Services cancelled before work begins may be eligible for a refund at our discretion.
6. Monthly Services :
Recurring services may be cancelled before the next billing cycle to prevent future charges. Current billing period payments are generally non-refundable.
7. Client Delays :
Refunds are not issued for delays caused by missing client information, approvals, or access credentials.
8. Third-Party Costs :
Domain registrations, hosting, SSL certificates, cloud services, software licenses, premium plugins, and similar third-party costs are non-refundable and governed by the third party’s policies.
9. Customer Satisfaction :
Please contact us if you believe services were not delivered as agreed. We will make reasonable efforts to resolve concerns.
10. Chargebacks :
Clients agree to contact NorthFusion Technologies before initiating a chargeback. Fraudulent or abusive chargebacks may be contested using project documentation.
11. Approved Refunds :
Approved refunds are generally returned to the original payment method within 5–10 business days, subject to financial institution processing times.
12. Legal Rights :
Nothing in this policy limits rights that cannot be waived under applicable law.
13. Changes :
We may update this policy at any time by posting the revised version on our website.
Contact:
NorthFusion Technologies
https://northfusiontechnologies.com
support@northfusiontechnologies.com
(888) 472-2918